International Orders: Taxes, Duties, and Documentation
When you purchase a Ride Ready or Factory Install product and it's shipped outside of Canada, we are legally required to declare its full value (excluding shipping costs) on the package.
Customers outside of Canada may need to pay import taxes and duties (like VAT), which are determined by your country's laws. We cannot estimate these costs, so please inquire about them locally. Our shipping carrier will also charge a convenience fee for handling these duties and taxes, which you, as the importer, are responsible for.
For Factory Install services, the initial shipping label we send you will state "REPAIR AND RETURN." However, when the power meter is shipped back to you, or for a Ride Ready order, the invoice will state "SALE." Please note that some countries, like the Philippines, require additional documentation that customers must arrange themselves.