We, 4iiii Innovations Inc., are aware of the Safety Notice that Shimano issued for pre July 2019 11-Speed Bonded HollowTech II Road Cranks and are working closely with Shimano to keep our riders safe and their cycling uninterrupted.
Please see below Shimano's statement of the recall and the details on how it may impact you as a Shimano user.
We recommend reading the recall notice carefully as it explains in detail (1) how to identify if your crank is affected and (2) what to do if it is.
Shimano Recall FAQ's
MY RECALLED CRANK HAS A 4IIII POWER METER ON IT, WHAT NOW?
If your crank has a 4iiii power meter and you are wondering if it is included in the recall, you need to follow the Shimano guidelines to (1) identify the production code on the crank matches the Shimano recall list and (2) have your crank inspected by a participating Authorized Shimano Retailer. If your crank is part of the recall, AND has been inspected by an Authorized Shimano Retailer and deemed to have failed, Shimano will provide you with a replacement crankset and a rebate for the value of the power meter. You can then use the power meter rebate provided by Shimano to order a new 4iiii power meter.
HOW LONG WILL SHIMANO TAKE TO SEND ME A REPLACEMENT?
This is a question for Shimano directly, but we know they’re doing the best they can to get this expedited quickly. This recall impacts a relatively small number of people riding these cranks so they’re confident that the number of those riders affected will not overwhelm their existing service outlets and their dealers, so it should be a quick turn.
In some cases, replacement cranks may be available immediately from local dealer stock.